"Remarkably, Ms. Cassidy had the temerity to explain that the theft of customers money, which would be replaced only with unwanted coupons for unspecified events that may never happen given the uncertain state of the next 12 months, was being done for their 'convenience.'" StubHub Ticket Refunds for Events Canceled Due to COVID-19 - Money For most sold out events, Stubhub is a great and easy way to get tickets. Only 120% coupon? r/stubhub - This is how I got my money back from StubHub. I would If you have purchased tickets to an event that has been canceled by the event organizer you will automatically receive a Rewards Cash loyalty credit for 110% of the full value of your order total, inclusive of base price, fees, delivery charges, less any sums already refunded. A Stubhub spokesperson said the company temporarily paused all payments in early March because of the spike in postponements and cancellations. Simply go to your StubHub Wallet and click the 'Request cash refund' button on the appropriate credit. In a statement to the site, StubHub indicated it made the difficult but responsible decision to furlough a portion of our employee base. The site reports the number of employees to be 67 percent of the companys workforce, leaving approximately 150 workers out of about 450 to handle operations until at least June.. Its just missing with no explanation. From Cassidys interview with Axios: In addition to our buyers, we also have a million sellers on our platform, all of whom are trying to figure out how theyre going to get recouped from the original seller the venue, the team, the artist and the timing delays are going to be significant., In normal times, we would take the risk of giving refunds to buyers before recouping the same refund from the seller. Please also read our Privacy Notice and Terms of Use, which became effective December 20, 2019. If your event is canceled and not rescheduled, you'll automatically receive a full refund back to your original method of payment. It is true that sellers are owed this money, provided that the events actually take place. StubHub issuing refunds for events canceled due to COVID - The Enquirer If your event is canceled and not rescheduled, SeatGeek, in its sole discretion, will provide you with a full refund of the purchase price or, subject to applicable state laws, issue you a credit for use on a future purchase. Thats simple contract law, he explained. | NYC Call 311, Text COVID to 692692 |NJ COVID-19 Info Hub| NJ Call 1-(800)-222-1222 or 211, Text NJCOVID to 898211 |CT Health Dept. Report: StubHub Caves on Fan Refund Demands After 15 Months - TicketNews Theres a lot happening in the world. August 20, 2020 / 6:06 PM Opinion: StubHub's Urgent Peril and the Industry Response - TicketNews In part, thats why theres all the angst. StubHub Return Policy + How to Get a Refund on StubHub - TechBoomers.com CORONAVIRUS:NY Health Dept. However, there are some cases where StubHub may give you a refund, or even replacement tickets. | NY Call 1-(888)-364-3065 |NYC Health Dept. Many events that have been cancelled or postponed are giving patrons a full refund for their money. Through my 2 plus hour phone conversations, I learned that the link to accept the tickets can also expire and the seller then has to be contacted and the whole . The ticket service changed its refunds policy just as the COVID-19 pandemic was picking up steam in the U.S., announcing that it would only give customers credit rather than cash when concerts, sports games and other events were canceled. Seamlessly, a full refund will be reimbursed to your account. FLASHBACK: Blockchain Technology Makes Buying Concert Tickets Cheaper, And May End Robots Buying In Bulk. Just a heads-up that some of the services were reviewing here have affiliate partnerships with us, so we may earn a commission if you visit one of them and buy something. Required fields are marked *. Also, if you bought tickets on StubHub, there is a class action lawsuit underway to settle the issue on whether they have to honor refunds. STUBHUB APP FEATURES: FIND THE BEST EVENTS Search for events by category, your interests, or . Date of experience: 20 January 2023. Does StubHub refund playoff tickets? - KnowledgeBurrow.com Nearly everyone contacted for this story cited this policy as a reason for purchasing tickets from StubHub in the first place. Will I get a refund if a ticketed event is canceled because of coronavirus? StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . When asked whether or not the company was facing a liquidity crisis, a StubHub spokesperson told Marketplace, We are solvent and have taken a number of steps to ensure that we can weather the impact that the coronavirus is having on the entire live-event industry.. |, How to Get a Refund from StubHub Because Getting a Future Credit for an Event That May Never Happen Just Sounds Sketchy. StubHub will cancel payment to the seller (or recover the payment if it has already been paid). It depends on where they got those tickets. They will offer you either 120% credit on a future ticket purchase, or give you your money back. StubHub, as the middleman between buyers and sellers of secondhand tickets, says that handling refunds for the huge number of canceled concerts is simply not manageable. Gambling problem? We use cookies and other tracking technologies to improve your browsing experience on our site, show personalized content and targeted ads, analyze site traffic, and understand where our audiences come from. Fugitive in $18 million COVID fraud scheme extradited to U.S. Energy Department report on COVID's origins rekindles ongoing debate. Its as simple as going down to your local Magistrate Justice and filing a simple one paragraph claim - I bought these tickets, the event was canceled, I cant get a refund. Marketplace is a division of MPR's 501 (c)(3). In March of 2020 t That is, they expected to be paid shortly after the purchase of tickets, not shortly after the (now delayed or canceled) events took place. Based on the scenario, StubHub may provide you with one of the following: If StubHub decides to reimburse you, they will usually send you an email with instructions on how to claim your refund. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. Theyre not offering one and I cant make the new date. Stated performance for THIS DATE, THIS EVENT, is canceled. Open the SeatGeek app. Whenever that might be. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). Theyre trying to tell people they either have to accept a voucher for a percentage more than the ticket price or theyre going to reschedule the event, he said. In the past, cancellation prompted a full refund from the online ticket broker. But StubHub responded by booting him from their ticket platform altogether, something experts say is a sneaky clause in StubHub's fine print. Prefer a cash refund instead? COVID-19 Impacted Events Updates : StubHub No representation is made that the quality of legal services to be performed is greater than the quality of legal services performed by other lawyers. Angry Fans Say First the Concerts Were Canceled, Then the Refunds seq., it seems unlikely that an arbitrator would find a claim demanding a refund in the context of a COVID-19 event cancellation to be so frivolous as to award arbitration fees against the consumer. You cannot return tickets that you bought on StubHub, as StubHub does not sell any tickets itself. Odds & lines subject to change. Explain your scenario, and provide any applicable evidence. StubHub is offering the retroactive refunds now because the live events industry is opening back up. Did you find it helpful? Create is a multi-purpose WordPress theme that gives you the power to create many different styles of websites. Terms Regarding Certain Cancelled, Rescheduled, Postponed and Moved At first I was skeptical after reading poor reviews, I guessed they might purchased from untrustworthy sellers. If your event is canceled and not rescheduled, you'll receive 120% credit or provide the option of a full refund. Tom Wolf, VIDEO: Man dead after 3 people start shooting outside apartment in Allegheny County, DOWNLOAD the Channel 11 News app for breaking news alerts, Pittsburgh woman missing for more than 30 years found alive in Puerto Rico, Crafton man accused of sexually assaulting 11-year-old girl at playground, Target 11 Investigates: SWAT team truck damaged, This Sewickley home is for sale for almost $5M (photos), Family of local teacher left with brain injury from car crash searching for healthcare options. This may include wearing a mask at all times, providing proof of your COVID-19 vaccination status, or submitting proof of a negative COVID-19 test within a certain window of time (e.g. . StubHub Returns and Refund Policies Ticket sales volume had crashed at the same time as they'd been receiving chargebacks from customers and requests for refunds on cancelled shows. If you paid for something thats not being provided and material terms of that contract have not been met by the provider, youre entitled to your money back. But these are unprecedented times.. In that email, Cassidy outlines to their valued StubHub customer base that there really isnt anything to worry about when it comes to tickets they purchased. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic.. The event was canceled and turned into some online-only baloney. Birmingham, Alabama 35203 c/o National Registered Agents, Inc. McMillan is represented by a Detroit law firm specializing in class actions. List of canceled, postponed, and rescheduled live events - Ticketmaster Before, if an event were canceled before it happened, StubHub would then go back and essentially reverse the transaction, charging the seller for a refund, as its doing now in many cases. If you can no longer attend your event for any reason, you can sell your tickets with confidence on StubHub in just a few quick steps. Each cancelled show was a loss to StubHub of their fees which now represented as much as 45% of the total sale. Are there rules to follow when attending an event? Places like Vivid Seats, Gametime and SeatGeek are still offering refunds, or credits of equal value for future use. The StubHub promise used to be every order is 100% guaranteed, but now due to the coronavirus, the company is no longer giving refunds. What To Do If Your StubHub Ticket Turns Out To Be Fake Paul Sawers / VentureBeat . * 21+ (19+ CA-ONT) (18+ NH/WY). But when it came to the current situation, it didn't honor the deal, the suit claims. This article is not here to tell you about how, in response to the COVID-19 virus outbreak, StubHub initially sent out a reassuring email to its customers that it would refund their ticket purchases for canceled events only to then update its policies a short time later to remove that very option. Receive a full refund of your purchase 2. Viagogo, a tickets marketplace, bought StubHub in February 2020. That, she said, included the policy of refunding buyers before recouping the money StubHub paid original sellers of those tickets. StubHub will refund your money if an event is cancelled or moved. Little-Known Statute Could be Key To Getting A Refund For Cancelled The NHL suspended its season March 12. pic.twitter.com/onFRrGVh6S. It seeks class-action status and various damages, and an order that StubHub return to a policy of full refunds instead of coupons for 120% of the refund amount. And a seller isnt getting a refund from a sports team or venue of an event until something is actually canceled. Not surprisingly, this new policy has been heavily criticized. How do I know if my event was impacted or where can I see the event status? The reason I bought tickets on StubHub was the guarantee, said Joshua Woody, who purchased March 13 tickets to a Lizzo concert in Houston in February. Legend Re: Refunding tickets to a cancelled event Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. "When an event is canceled, you will receive a @StubHub coupon worth 120% of your original order. ContactBruce Vielmetti at (414) 224-2187or bvielmetti@jrn.com. 11 investigates: Policies for getting refunds on canceled, postponed events this summer 11 investigates: Policies for getting refunds on canceled, postponed events this summer. Jim White of Brisbane, California, a regular seller on StubHub, said he encountered issues receiving payment not for events that only sold before the COVID-19 disruption, but events that took place before it started. It also happened that StubHub refused to refund a postponed event on the account that it wasn't outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. Woody heard from StubHub twice after spending $1,748.70 to purchase eight tickets to the event: Once, on March 7, to preemptively explain that if an event were to be canceled, he would have the option to receive a refund or a coupon, and again on March 14, to say the concert was canceled, and once again he had the option for a refund or a coupon. The company is a registered Since its inception in 2000, StubHub has grown to become the world's largest ticket resale marketplace. I want to assure you that StubHubs FanProtect Guarantee protects every purchase the ticket you have purchased on our site will get you into the event or we will make it right, reads the update, which is also signed by Cassidy. YouTubes privacy policy is available here and YouTubes terms of service is available here. Exhibit A, StubHub Article, Notice of Dispute, Exhibit B, StubHub Article, Consumer Demand for Arbitration, https://www.stubhub.com/legal/?section=ua, Exhibit C, StubHub Article, Request for StubHub to Pay Fees, https://www.adr.org/sites/default/files/Consumer_Demand_for_Arbitration_Form_3.pdf, International Society of Primerus Law Firms. If the event is canceled and not rescheduled, you will get a refund. StubHub Hit with Class Action After Pulling 'FanProtect' Cash Refund But people want their cash back now. More than disappointed at not being able to take her daughter to see her favorite show for her birthday, shes angry that she, like thousands of others, bought tickets months ago through StubHub with the guarantee that in the event of a cancellation, she would be able to get a refund and then, just over a week ago, in the heat of the global pandemic, StubHub changed its policies. Get browser notifications for breaking news, live events, and exclusive reporting. There's class action suits, that they violated their fan protect guarantee," Rossman said. Offers may be subject to change without notice. How Ticketmaster came to dominate live events (and incur the wrath of Taylor Swift fans), Your donation today powers the independent journalism that you rely on. She says she called and chatted online with StubHub nine times from March 16 onward, after her home state went on lockdown and the event was canceled. and click the Request cash refund button on the appropriate credit. StubHub is offering the retroactive refunds now because the live events industry is opening back up. Instead of full refunds for canceled events, they changed it to a COUPON worth 20% more than the value of the ticket. Missouri Valley Tournament 2023: Bracket, schedule, scores, teams, and more. Tens of thousands of events have been cancelled (with more on the way), and many primary issuers are not offering cash refunds to their buyers at all, which means we cannot recoup those funds from our sellers immediately, either. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. For the reasons described above, the likely result of these quick-fire response and payment requirements is that StubHub will agree to pay your refund claim on or around the due date. Thats quite the dramatic turnaround, considering less than a month has gone by. In 14 states including California, Florida, New Jersey and New York, local laws already allowed customers to get cash refunds if they contacted customer service. StubHub is based in San Francisco. StubHub users agree to StubHubs policy on venue health and safety protocols. If you are denied entry or are dismissed from the event due to your failure to comply with the health and safety policies required by the venue, team, or performer, you will not be compensated for your order. StubHubs FanProtect promise boasts that every order is 100% guaranteed because 99% guaranteed just sounds sketchy.[11] If you think that is a broken promise because receiving future credit for an event that may never happen just sounds sketchy too, file a refund arbitration claim to get your money back. Your donation today powers the independent journalism that you rely on. Some have received refunds, StubHub said, "in jurisdictions where they are required. Consumers shouldnt have to underwrite the business problems of this company that can no longer honor the agreement they made, he said. Market data provided by ICE Data Services. Consumer lawyer Craig Kimmel says in most cases, its better to get a refund now. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. From the Rolling Stones to James Taylor and Janet Jackson, Pittsburgh had some great concerts lined up for this summer. Suite 1800 Financial Center What resale sites like StubHub are doing to the price of your ticket, How much a Super Bowl ticket will cost you and how its changed, Lets do the numbers: The money spent on the Rio Olympics. Dial 833-228-5143. If these are not available, you will likely get a full refund. Attn: Litigation Department Set your price or use our recommended price and tap List tickets. 505 North 20th Street Indiana asserted StubHub violated the Indiana Deceptive Consumer Sales Act, Indiana Code 24-5-0.5-1 et seq. Save my name, email, and website in this browser for the next time I comment. From a mall parking lot altercation to a fight with a teenager during a pickup game, these are the allegations Ja Morant is facing. StubHub to refund canceled events after pandemic complaints - KXTV Terms at draftkings.com/sportsbook. However, their respective terms of service seem to leave the door open for shutting down refunds if need be as things progress. And new figures show more than half of ticket holders still haven't gotten their money back. 21, et. To enjoy unlimited access to our journalism, subscribe today. Kimmel says, legally, companies cant just change the rules due to COVID-19. More Local News to Love Start today for 50% off Expires 3/6/23, StubHub says it can no longer afford that business practice, the company furloughed 67 percent of its workforce last week, Stay up to date on all of MLives coronavirus coverage, Wash your hands often with soap and warm water, Clean and disinfect frequently touched objects and surfaces. 199 Fremont Street, 4th Floor Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice| Do Not Sell/Share My Personal Information| Ad Choices Straight-up refunds for purchases from official outlets. It has shared the following tips: What you can do to prevent the spread of COVID-19 and other respiratory diseases: For statewide and national information on the virus, visit Michigan.gov/Coronavirus or CDC.gov/Coronavirus. No problem. Edit: People are asking a bunch of questions, so here is the article with StubHub's statement. Most venues, ticket platforms, and resellers are offering full refunds (ticket fees included) when an event gets canceled. Buyers of MLB tickets agree to the MLB Attendee Health and Safety Policies and all other terms and conditions applicable to ticket purchase and use. For a buyers and sellers, theres the waiting game on whether an event is canceled or just postponed. Sellers won't face consequences under our dropped order policy, but we may ask them to send proof their tickets were canceled. How to Request a Stubhub Refund [98% Success] - DoNotPay StubHub users who attend events during the COVID-19 pandemic agree that they are responsible for complying with all venue, team, and performer policies including COVID-19 verification requirements and health and safety protocols (e.g. Eli Lilly announced a cap on insulin costs. You can also follow WPXI on Facebook and Twitter. President Donald Trump says he spoke with several families including Antwon Rose's President Donald Trump says he spoke with several families including Antwon Rose's.
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