Honk the horn, roll down your window and make sure to tell passersby not to come near the vehicle. Occasionally there is a mix up and Comcast forgets to bury the drop. Report a downed power line If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. Eastand Royal - Vice President of Customer Experience - LinkedIn Electric Lines that run from the utility pole to your residence. Question: Does Comcast Hve To Repair A Cut Cable Line You have to sign up for gig service and sign a 2 year contract first. Press Enter to send it. It is owned by Sky Group, a division of Comcast.In 2019, Sky News was named Royal Television Society News Channel of the Year, the 12th time it has held the award. Whenever there is an outage, your first step is to report it via email or twitter. Can you direct message your name and address? ASA, ABA, Adherence). how do i report a downed comcast line? - perfumexo.com Please help before someone gets hurt. How to report a downed wire if I'm not a customer? Solid copper core RG6 is used to power amplified antennas and satellite dishes all the time. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. came out and verified that it isn't live. Penal Code 591 PC is the California statute that makes it a crime for a person to maliciously disconnect, remove, injure, or obstruct any telephone, cable, or electrical line. How To Repair A Cut Underground Cable Line, Question: How Much To Repair Comcast Cable Box, Question: How To Repair Cut Electrical Cable, Question: How To Repair Cut Internet Cable, Quick Answer: How Much To Repair Outdoor Comcast Cable Box, Quick Answer: How To Repair A Cut Directv Cable, Quick Answer: What Is Cost To Repair Outdoor Comcast Cable Box, Quick Answer: What Is Cost To Repair Outdoor Comcast Cable Tap. Yes, Comcast will come to your house to install the cable lines and equipment to your home. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. The tree and the cable are both on the grass verge next to my property. Throughout our history, DISH has always put customers first. Update on June 10, 2021. Write your 17-digit account number on the "For" line of your check or money order. 5. Please contact the moderators of this subreddit if you have any questions or concerns. If you're stuck staring at a blank TV or computer screen, check your Xfinity equipment before calling Xfinity customer service. The next best way to talk to their customer support team , according to other Comcast customers, is by calling their 877-228-8567 phone number for their Call For New Service department. Then it tells me it can help me better if I sign in. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. What to expect: Your complaint will be posted online in a public database. Comcast Business is here to provide outage information for your Comcast Business Internet, TV, Voice, and other services. I love that there is post after post after post of issues like this on the forums and every time the answer is to send a private message. I think it may be the original phone line. For immediate assistance, check out the Xfinity Assistant. . Scroll down and select Manage Internet. Status Center Xfinity app Download the app or text "Xfinity app" to 266278 and get help. Contact Us - Customer Service Phone Numbers & Chat | Frontier Its important that you dont exit the vehicle unless youre in imminent danger. Stay at least 35ft away from any downed wires during cleanup and other activities. Survey the area before starting work for the presence of overhead wires and avoid touching anything that may be in contact with a wire, like tree . It may be used in setting the FCC's priorities for regulating companies like Comcast. This website is using a security service to protect itself from online attacks. if the line is damaged, to reconnect service they'd probably be running a new line anyways. 5 month old thread now being closed.. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. I also appreciate you taking a moment out of your day to reach back out to our team! How do you fix an exposed wire without electrical tape? Can you please send us a Modmail message with your first and last name and full address? Hello @ryanray.rr81 and thank you! .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, How on earth can you reach a human to report comcast wires that are lying in the ground? You will need to contact a tree trimming service yourself. I am liable if someone were to get electrocuted from my fence as it is your wire which has been hanging down for months now. Rod Furlan is a crook and Thief and should be held accountable. ET. -You are responsible for the "mast," the . Low hanging main line cable | Comcast Business Support Community I'd like to report a downed telephone/cable wire but my service address isn't near where I'm seeing the issue. Should you experience further issues, please create a new post. The map below depicts the most recent cities in the United States where Comcast Xfinity users have reported problems and outages. how do i report a downed comcast line? - tourdefat.com Performance & security by Cloudflare. Then, to let us know why you're calling, say Line is down.. i agree this is the worst web site for reporting issues, Need to report a line down and cant seem to be able to schedule a tech to fix my internet. Press question mark to learn the rest of the keyboard shortcuts. How to Report an Issue Online Visit xfinity.com/xfinityassistant. However, its critical not to cut into a power line, as you know. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. Before contacting them, items GetHuman3339193 may need: Name on account, Billing Address, Last four of social security, and Account PIN The issue in GetHuman3339193's own words This will stiffen the damaged area and protect the exposed wire to prevent further wear and tear. According to the home inspection site GreatInspector.com: -Your utility is responsible for the wire from the street, but only to a certain point. Report Downed cable line | Xfinity Community Forum This option is available 24 hours a day, 7 days a week. Let us know. Xfinity Customer Service - Contact Us Please send us a PM with your first and last name, as well as house numbers to your service address. Service Status Center | Comcast Business I have a downed wire in the middle of the street. Enter another ZIP to see info from a different area. Going forward, I'm truly sorry to hear about the delay in response time on our part regarding your recent ticket inquiry as this is not the experience we want for you! In order to get started can you please send me a Modmail message with your full name and service address? If you have questions about your services, we're here to answer them. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. No worries, Our team can definitely help right here! If the center conductor of the cable is solid copper, it carries it quite well. Click Continue. How do I report an above ground cable down? up. Please send a private message with your name and service address by clicking on the chat icon so I can further assist. Report an Outage | PECO - An Exelon Company - PECO Energy Company You can purchase everything you need to wire your own cable from your local hardware and electrical supply store. This post was marked as solved. New comments cannot be posted and votes cannot be cast. We have all the tools to help with your cable line and make sure it gets taken care of. Phone: Comcasts official customer service number is 800-945-2288, but I called a different number, 800-266-2278. Comcast Xfinity Outage Report Is The Service Down? Scan this QR code to download the app now. Filing a report of a low hanging cable? - Google Groups Home Maintenance Question: Does Comcast Hve To Repair A Cut Cable Line. Cut and paste the firewall logs (including the offending Comcast IP address) into an email and send it to abuse@comcast.net. Manage day-to-day operations for call center ensuring meeting all department key metrics (i.e. Comcast Xfinity problems in the last 24 hours. Please call us at 1-800-XFINITY to talk to one of our customer service representatives for further information. Press 0 a lot. There are two wires hanging down, one black cable wire and the other a twisted metal cable which appears to be the ground wire. An official employee, such as myself or whoever is first available, will respond. Comcast landlines are being used by homes and businesses alike. The only option appears to the the Xfinity Assistant bot, which asks me to sign in. For immediate assistance, check out the Xfinity Assistant. Like. Report an issue Select Chat. Dont remove this wire unless its absolutely necessary: It could snag on a power cable and cause massive problems if you try too hard to remove it, such as electrocution or causing live power wires to come loose. Please send us a direct message to "Xfinity Support" with your full name and address. Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. See how you can save when you add Comcast Business Mobile or add a new line. Comcast Xfinity Outage Map Is The Service Down? In the 'To' line, type "Xfinity Support" there. Download now Visit Our Help Communities Messenger Connect with Us Xfinity Support Forums Visit Forums You may have to enter a lot of personal information to get connected, including your ZIP code. How do I talk to a real person at Comcast? Adding to this post, because the instructions didn't say to wait for a response when using the private message option. We've been unable to reach any actual human at Comcast to report this (possibly because neither of us are actually Comcast customers) and no one has been out to repair it. Voting closed 14. To send a direct message you may need to:Click "Sign In"Click the "direct message" iconClick the "New message" (pencil and paper) iconType "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. Please contact the moderators of this subreddit if you have any questions or concerns. Depending on how many different rooms you are wiring, you may only have to go through a few inches of wall. A coaxial cable is capable of carrying current. Type your message in the text area near the bottom of the window 5. By selecting Accept all, you consent to our use of Cookies. You can email the site owner to let them know you were blocked. Thank you so much for contacting our Xfinity Support Team over Reddit. Who do you call for a downed cable line? Hello saftek and welcome, You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. I see where the report number has changed, it use to be the main number 800-288-2020 that may have something to do with it. How to stay in touch with Verizon during an emergency I suspect it's an old wire). Ask for the Comcast liason. Id give them a ring. Not a word either by phone, email or through the support chat since then. I am a bot, and this action was performed automatically. A recent storm brought down a tree which took down one of the above ground cables by my house. Their credit are expensive and for them to delete for no reason given is full fraud and Theft. Call 911, which will get the FD out to asses the wire (s). Responsible . Reporting A Downed Dangerous Pole | AT&T Community Forums X | `>`. We appreciate you bringing this to our attention and our team is here happy to look into securing the downed line. If you are experiencing problems with Comcast Xfinity, please submit a report below. The wires at my rental property are on the ground. 1. Hello @user_300363 and thank you! Find an Xfinity Location Check the status and hours of locations near you. Click the "New message" (pencil and paper) icon, 3. We can assist you with getting a ticket opened to let our amazing local team know. Provide your account info and say, Line is down., Dont have AT&T service? How do I get Comcast to come deal with this? I don't have AT&T, or a landline. A South Carolina jury found Alex Murdaugh guilty in the fatal shootings of his wife, Margaret, and their son, Paul. Jacksonville, Florida Area. Thank you for bringing this issue to our attention. Stay put and call 911. Discussion. How do I report an above ground cable down? : r/Comcast_Xfinity - reddit Click the Check for Issues button. Type your message in the text area near the bottom of the window. Cookie Notice https://corporate.comcast.com/stories/meet-our-digital-care-team. If you're lucky and it's only phone or cable, they'll coil the wires safely out of the way, and notify the provider (s). I hope youre having a great week so far! Call us at 800-477-5050. Asking on behalf of my place of business. The British Broadcasting Corporation ( BBC) is the national broadcaster of the United Kingdom, based at Broadcasting House in London, England. This thread has been locked by the moderators of r/Comcast_Xfinity, Welcome to the Xfinity community! A drop-down list appears. Get in touch with Comcast Business. Let us give you a call as soon as an agent is available. Talk to Us. Comcast Xfinity Outage Map. I have a downed wire in the middle of the street. If the wire has been completely cut or its hanging on by a few strands of copper wire and youre skilled with a soldering iron you can repair the cut wire yourself. Please call this number (855) 307-4896 to set up your service. Where or how can I report this? If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. I am a bot, and this action was performed automatically. View the Xfinity outage map and find out when an area will be back online. An official employee, such as myself or whoever is first available, will respond. Help with my Comcast issue First: share to improve GetHuman3339193's odds Strength in numbers! You can let us know about refund and payment issues or safety concerns caused by dangerous wires in your neighborhood. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I would like to report down wires in my back yard for the second time. Tips in case of an outage What if my power is out? How do you get straight to a representative? Report a downed power line - Pacific Gas and Electric Company We have made changes to keep employees safe so response and call times may be longer than usual. It is to be expected when weather conditions are severe. Our community is your official source on Reddit for help with Xfinity services. Once you have done that go ahead and send us a peer to peer message so we can begin the ticket process. Call our Outage Reporting Line, 1-888-LIGHTSS (1-888-544-4877) and select the option to report a downed power line. It's not the power line and I don't think it's the regular cable either because there's no service outage. Massive outages do occur because of problems such as storms, floods etc. Say "No account." Call BGE at 1-877-778-2222 to report any downed electrical lines. For questions and concerns regarding service and billing, low hanging cable wires, unrestored easement post-construction or repair work: Comcast: 1.800.934.6489 AT&T Uverse: 1.800.288.2020 Phonoscope: 713.272.4600 Suddenlink: 1.877.794.2724 En-Touch Systems: 1.888.765.6461 Contact Us | Comcast Business Support Usually 911 dispatch has unlisted numbers for utilities. Internet Security with Xfinity - Report Abuse If youve got a free afternoon, you can run the cable yourself and save some money. It's a hazard to pedestrians and vehicles! Report a Problem Full Outage Map Problems in the last 24 hours The graph below depicts the number of Comcast Xfinity reports received over the last 24 hours by time of day. Welcome to the Xfinity community! Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. New comments cannot be posted and votes cannot be cast. We ask for direct messages because we can't post personal information in public. Picking up downed tree limbs, branches, clearing roads and repairing damage -- they were all part of the cleanup. Who Do I Contact About Downed Phone Line In My Backyard? . https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. How to report a downed wire if I'm not a customer? : r/Comcast_Xfinity I double-checked our systems and it looks like our tech Esteban was out on the 6th to complete the aerial line raise successfully per your request. I have called multiple times but I don't have an account so it won't let me through to talk to someone. Then, call PG&E at 1-800-743-5000. Xfinity Status Center - Check for Service Outages In Your Area Consumer energy outage map Black River Electric Cooperative: To report an outage , call (800) 392-4711 or Automated Customer Service Hotline at (888) 461-COOP. Search accounts based on account number, or chat online. and our How do I report down a cable line? For your safety, do not touch or move the downed line. Contact Comcast and let them know of the down landline problem. I explained this to the rep when I called to cancel. Hey there, @user_2ed7eb as this thread is quite a few years old, please create your own thread about your low hanging line so we can properly document the situation and get things resolved. I called on 7/20/21 to report this issue and no-one has been to fix the wires. The metal cable is entangled in my chain-link fence and poses a serious hazard if there was a lightning storm. 2 1 RR ryanray.rr81 Visitor 2 Messages Click to reveal Create an account to follow your favorite communities and start taking part in conversations. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. How do I report a downed telephone line? Welcome to the Xfinity community! Thank you for reaching out to our forums community, its great we can connect this way! Contact Us - Customer Support | DISH Can you direct message us your name and address, please? Youve reached the best place and perfect person to help with virtually all of your account needs! How to File a Complaint Against Comcast - Your Options - FairShake I'm sorry you've had this experience with reaching out to fix this line, u/KennyLog_Ins. Reddit and its partners use cookies and similar technologies to provide you with a better experience. A violation of this law can lead to misdemeanor or felony charges, and is punishable by up to 3 years in jail. Report an Issue - Xfinity Support It's infuriating. How to report a down or damaged CenturyLink line. Our community is your official source on Reddit for help with Xfinity services. I have followed these instructions and sent the private message on 6/1/21. How do I report this? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. They have been hanging very low for over a year. Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. A tree in my back yard has two large branches resting on the phone/TV cables. Call 800.288.2020. Why is my Xfinity Cable box stuck on boot? Report it as a hazard to your local PD, maybe they have a better contact. Heads up: Extreme weather or other factors can bring down lines, including electrical lines. Sky News is distributed via an English-language radio news service, and through online channels. We'll check for other device outages in your area, and you can enter your mobile number if you'd like to receive text message updates from us. To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. For immediate assistance, check out the Xfinity Assistant. I have a downed line in my front yard. Call us anytime at. Let us know if you find downed or uncovered wires or cables in your area. I didn't realize it worked like a chat, and someone did respond to me quickly, but I had closed the window and didn't see the response until today. How does cable internet get to your house? Genius. What to do if you see a downed power line - Pacific Gas and Electric Privacy Policy. Emergencies and Safety | Consumers Energy I am a bot, and this action was performed automatically. There appears to be no other way to contact comcast/xfinity. Or text 'OUT' to 697326 to report an outage and 'STAT' to receive outage updates. How to Reach a Real Person at Comcast/Xfinity. Access convenient online chat, browse our forums, or ask the experts in the Comcast Business support community. Companies respond better when others are watching. 7 years ago. Never touch a downed overhead electrical line. That legacy of commitment to customer service continues throughout this pandemic as DISH has taken active steps to maintain your ability to sign up for DISH service and protect you and your family during technician visits and in the DISH installation process. Wires down in your yard: Who is responsible? - ABC27 Contact Customer Service at (800) 391-3000. Then Call Us. @XfinityThomasChow long does it take for someone to reply? You can report an issue by going to the Xfinity Status Center. I am at a loss. Click the direct message icon, 2. Heat-shrink tubing can be used to repair long sections of exposed electrical wire as well.Heat the tubing using a heat gun or hair dryer until it shrinks. Payments are posted to your account after 5:30 p.m. on the day they are received. If youre signing up for new services or moving, you can check online to see if Xfinity service is available at your address. . I called but only received voice mail. 70% of power outages are caused by major weather. Hi, @user_af7a95. In the top right corner, you'll see a little chat icon near the bell icon. Stay at least 10 feet away from the wire and secure the area to keep others away, too. Reporting this to comcast seems to be a problem. Lafayette, AT&T Community Specialist 1 0 C Carlosifernandez New Member 2 Messages A strong line of storms passing through Southeast Tennessee downed trees and power lines across the region Friday afternoon, but there were no reports of injuries as of 3:25 p.m. EST. For more information, please see our I can understand your view and that is why we have implemented alternative platforms such as Twitter, Facebook, Reddit, and here! For immediate assistance, check out the Xfinity Assistant. .css-1yq8usv{color:#f0f0f3 !important;background-color:!important;}.css-1yq8usv:hover{color:#1471DA !important;background-color:!important;}.css-1yq8usv:focus{color:#1471DA !important;background-color:!important;}.css-sskn3q{line-height:60px !important;}Home, The telephone/cable main line is sagging across our drive.
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