198.54.123.248 The sale of stolen property on viagogo is strictly forbidden, and violates local, country and international law. Contact Viagogo directly - raise a complaint & request a full refund. It would also add significant fees to the initial price, including a 27.6% booking fee, that were not disclosed until late in the booking process. 2.7 Payment Authorization. Additional information can be found in our FAQs and on the ticket details pages. 4.2 Stolen Property. Just another site viagogo refund australia. Glenn ended up reselling the tickets on Viagogo at a loss and getting put through the wringer by Viagogo when he tried to recoup his money. The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph. Is Viagogo a scam? - Holiday Travel Forum - Tripadvisor Two words showed something was wrong with the system, After centuries of Murdaugh rule in the Deep South, the family's power ends with a life sentence for murder, Flooding in southern Malaysia forces 40,000 people to flee homes, When Daniel picked up a dropped box on a busy road, he had no idea it would lead to the 'best present ever', Plans to redevelop 'eyesore' on prime riverside land fall apart as billionaires exit, Labor's pledge for mega koala park in south-west Sydney welcomed by conservation groups, Tom Sizemore, Saving Private Ryan actor, dies aged 61. CHOICE report: Ticket resellers Viagogo and Ticketmaster Reseller gouging Australians. NSW Fair Trading previously issued a public warning against Viagogo in August 2017. Corporate Office 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA Phone line opening times - Greenwich Mean Time (GMT) English: 24/7 German: 07:00 - 19:00 Spanish: 08:00 - 23:00 The switcheroo could mean a currency conversion fee from your bank. drawing in customers with a headline price and then dripping in additional fees during the booking process also known as 'drip pricing'. The company also said it could not release details of 15 specific transactions requested by NSW Fair Trading in a statutory notice to provide information, citing Swiss law. ACCC Chairm Rod Sims said Viagogo's business practices were unacceptable. I understand the answer but I dont like it. Fair Trading minister Eleni Petinos said consumers have lodged 510 complaints since June 2018, with claims of "tickets being sold at hugely inflated prices". At no time do We provide the Buyer's payment information to the Seller. If a ticket is sold for more than the allowed cap, the event organiser may cancel the ticket and refuse entry to the person who holds it. Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. Todays $7m penalty sends a strong signal to businesses like Viagogo conducting business in Australia that they cannot get away with profiting from misleading Australian consumers about the price of the tickets they are selling, or other misleading conduct.. Those phrases "had the effect of drawing the consumer further into a marketing web and also a transactional web", the judge said. It is headquartered in the United States and owned by StubHub Holdings. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. Recent complaints include cases of consumers paying: Ms Petinos said Viagogo refused to meet with NSW Fair Trading to discuss the matters in late 2021. viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. Sellers should use our automated online confirmation process. Todays $7m penalty sends a strong signal to businesses like Viagogo conducting business in Australia that they cannot get away with profiting from misleading Australian consumers about the price of the tickets they are selling, or other misleading conduct.. They rush you and make their websites look just enough like they could be official ticket sellers. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. I haven't received an email confirming my order. 2.13 Ticket Information. If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. And while the caveat "on our site" has been appended to messages such as "less than 2% of total tickets currently available" and "123 sections have no remaining tickets", the message seems clear: you'd better hurry up and buy the tickets you've selected or you're not going to the event. You may also have extra rights in your state or territory. Cloudflare Ray ID: 7a293b3f6b3e1afb Viagogo does not pay sellers unt. 4.1 Double Posting and Removal of Tickets. Viagogo 'refusing to refund fans' for gigs cancelled in pandemic Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee. Enter a valid email address (e.g. Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. After you raised a dispute did paypal stop or refund deduction from card? Including any such items constitutes a material breach of these terms and conditions. 6.4 Release. The Viagogo ticket refund class action lawsuit was filed by Lauren Shiflett, who says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its "Viagogo Guarantee" and give her a refund if the event was canceled. These tickets are listed in TWD [Taiwanese dollars]. "Since 2018, Google has required ticket reseller platforms to demonstrate they meet a number of requirements in order to place ads with us," the spokesperson says. Get the latest product reviews, money-saving tips and more. Given its business model, Viagogo should have had funds reaped from ticket sales readily available to timely refund buyers, the complaint says, stressing that consumers relied on the promise that tickets could be refunded when deciding whether to do business with the defendant. 6.8 All Sales are Final. Your IP: momentum in tennis physics. And I had to chase for my tickets. If you dont know the location of the office processing your application, send the completed form to your. Original price eur159!!!!! Copyright (c) 2006-2023, viagogo AG. This may limit your ability to be grantedanother visa. If this is also unsuccessful We will not offer a refund. When We receive an offer by credit or debit card, We obtain an authorization from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. Mr Sims said many consumers were caught out by the "extraordinarily high" fees. Anyone who has dealt with Viagogo and is not satisfied with their interaction is encouraged to lodge a complaint with NSW Fair Tradingor on 13 32 20. Viagogo has the right to deny your request for a refund. If you buy through Viagogo your ticket could be fake and you could be getting ripped off. 4.3 Sellers Shall Not Include Promotional Material with Tickets. Plaintiffs claim Viagogo is denying consumers refunds that arose because of the mass event cancellations stemming from the Covid-19 pandemic. As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, section, seat, and row, and sale end date, all in accordance with the process outlined in the help pages. When We receive an offer by PayPal, We will obtain an authorization from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. Viagogo Reviews (2020) | Is Viagogo Legit & Safe - BestLegitReviews.com To share your thoughts or ask a question, visit the CHOICE Community forum. 2.18 Merchant Description. You agree that We may report any activity that We suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. First, don't use Viagogo. PLEASE DO NOT TRUST VIAGOGO! But you might not know you're buying from them. Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. What should I do after I purchased tickets from Viagogo? 3.4 Indemnity. The Federal Court found in April 2019 that Viagogo had long been making false or misleading representations and engaging in conduct that was likely to mislead the public. "Comparably priced" replacement tickets are determined by viagogo in its sole and absolute discretion. Customer were "lured by repeated assurances that the only tickets available at the venue are going fast". Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. You are on a Viagogo website. Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. The court also outlined that it saw the penalty as a warning to other companies in the sector that they were subject to Australian Consumer Law. The standard would require ticket resale websites to show the original face value of tickets and disclose the fact that the websites are not the original ticket sellers. "This includes that reseller platforms must disclose to customers their role as a reseller, must warn customers that prices may be higher than the face value of tickets, must publish the face value of the tickets, and must provide transparent pricing including the value of fees, taxes and delivery charges. If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. the sponsorship or nomination was not successful. 'Worst deal in history': Viagogo and StubHub merger faces investigation, Viagogo 'refusing to refund fans' for gigs cancelled in pandemic, Original reporting and incisive analysis, direct from the Guardian every morning. Viagogo was ordered by the Federal Court to pay a penalty of $7 million. Viagogo will keep saying they already paid you but they will never show you the proof of payment. The court found Viagogo's use of phrases such as "only a few tickets left" was deceptive because they related to tickets available through its own website not the overall availability of tickets to an event. Read more in the Viagogo ACCC media release Responsibilities of ticket resellers About ticket resellers A ticket reseller is a business that resells event tickets that have previously been purchased from a primary ticket seller. The changes included consultation with consumer protection regulators in "a number of countries", a spokesman said. If the Seller is required to account for Tax on the sale of the ticket, the Seller should include the Tax (i.e., total) when setting ticket prices on the website. THEY ARE SCAMMER! When our tickets were not provided they refused to provide a refund . This service may include material from Agence France-Presse (AFP), APTN, Reuters, AAP, CNN and the BBC World Service which is copyright and cannot be reproduced. arrow_forward. When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. How do I unsubscribe from your newsletter? 5.4 Making Adjustments. If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. ), And although the price was shown in Australian dollars during the first two steps, on the final screen with the final price we were informed: "This is an approximate conversion. To register, You must provide your real name, address, phone number, and email address. 1. 2.8 Notification. a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. We made the case to Google Australia that Viagogo is still up to its old tricks. They take your money and have no way to ensure you get the tickets. 6.1 No Warranty. Kiwi issues warning after Viagogo 'ripped off' elderly mother We reserve the right to withhold payment if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. To be a member of this Site, You must agree to accept the terms in this Agreement. View FAQs When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. Viagogo is now refusing to refund me, despite the sale being in breach of the Customer Rights Act. Viagogo DO NOT refund and are not contactable. You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. Note that the Seller may or may not be required to charge you sales or value added tax on the sale of your ticket. you lose thetravel facility remaining on your previous visa when your RRV is granted. And the original face value of our tickets was nowhere to be found on the site. You may find other users information to be offensive, harmful, inaccurate, or deceptive. Spain, the UK and Australia. See something that's not quite right in this article? (The final Australian dollar price for our two tickets was $445.). Given its chequered past, it's no surprise that its recent re-entry on Google coincided with a resurgence of Viagogo complaints to NSW Fair Trading. If You receive tickets from the Seller that are not the tickets you ordered or tickets that are invalid and not honoured at the venue, we strongly advise you to Contact Us to report the issue. If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.10 and 2.15, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). The court found the website had drawn customers in with a headline price but did not disclose additional fees sufficiently. Having arranged childcare, hotels & booked a nice pre-match restaurant, this was a devasting blow. Viagogo "refusing" to refund fans for gigs cancelled due to coronavirus Viagogo | ProductReview.com.au The watchdog also successfully pursued the company over its added fees, which included a 27.6 per cent booking fee that applied to most tickets in the 2017 period. Elton John gig ticket scam prompts consumer warning about Viagogo after viagogo - Buy & Sell Concert, Sport & Theater Tickets
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