since I had done that and that the case was still found in favor of a buyer who would rather use ebay to commit felony mail fraud. Buyer wants to return, says i sent wrong item : r/Ebay A buyer happily purchases your item. Need advice, accidentally sent wrong item to buyers So I've only recently started selling on Vinted and could use some advice. The scammers will also ask for your PayPal email address. 4) Request return shipping label credit as buyer made false claim. Even if Mercari rules in your favor and does not allow the return, you will not have to worry about a review being posted. If so, it's definitely not a package I've sent out. 2) If the buyer hasn't opened an SNAD return request ask them to do so, accept it and issue return label. Someone did this to me a few months ago. Send a poliet email to the customer informing them that they have returned the incorrect order it could be a mistake . I think most first-time eBay buyers create their account the same day they place their first order. The law spells out how to challenge billing errors. Again I was told that as long as I had clear pictures of what was sold in the listing, and if I submitted pictures of what was returned and they were different, that ebay would rule in favor of me. 26-05-2020 I manufacture them myself and sell for only one price. A little detective work might find the answer. For anything over $1k I do a continuous recording of showing the item, packaging it, and printing/attaching the label, and writing the order number in the box. Sucks!! The buyer received an item that was not as described (misrepresented sizing, undisclosed damage, a different material, a non-existing detail or feature). Here are some of the most common ways eBay sellers are scammed. You are welcome to file claims and police reports. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. I have 100% seller feedback. As you sent it recorded delivery I am assuming it had some value to it. So after 5 calls today on my last call I asked for a U.S Manager right away not a supervisor. Buyer had wrong address, item was sent back, what now? - EBay Tell them you will be contacting their local police department to file a complaint and for him to be prepared to talk to the police, because someone must have tampered with his package. 26-05-2020 I always get a receipt of postage but buyers dont want to pay for tracking which is from $4.50 on up on a cheaper item and especially when the item costs less than the tracking shipping. I had a customer contacted me that the item was damaged in transit. They will call the number you have on record for this account, so make sure that's correct before you start. Solving problems with a PayPal purchase - PayPal You would want your copy to be short and engaging, informative but not stiff. However, for large packages and certain types of express service, UPS is the cheaper . Should the customer take possession of purchased merchandise prior to the 5-day refund expiration period, the sale is final. Do not refund first and try to appeal after. But they said flat out "we don't mix up packages" and reiterated. All rights reserved. Create an account to follow your favorite communities and start taking part in conversations. 2 yr. ago Also you can file with USPS Postal Inspection for mail fraud jalamo 2 yr. ago I also ask if you have me mixed up with another seller you've purchased from recently. I've taken back an item I never sold lol. We had a top where it was returned with snot. Learn the fundamental steps for running an eBay business. I am absolutely certain there was not a mixup with items i've sent out (in my case I told him I am a small time seller with limited inventory and never had the item he claims i sent in my possession). If it's a scam, call their bluff, tell them to send back the item, if they send you something other than what you sent, report to eBay. The eBay transaction is listed as refused or returned, the seller gets the product back and keeps the payment, too. Go to solution deala0621 Adventurer (205feedbacks) View listings Options Mark as New Bookmark Subscribe Mute Subscribe to RSS Feed Permalink Print Email to a Friend Report Inappropriate Content 09-09-202009:41 PM Hi, thanks to all for your help. So eBay took the loss when they refunded me. Well sure enough the card got mailed back on the August 5th, arrived on the August 9th, and was a different serial number than what I had mailed. Is it not possible to take pics of item A and still send B? Would also like to give the buyer the benefit of the doubt but it is really suspect that they created their eBay account the day they ordered my item. As its a scam, you will never see your money or your items again. Buyer says I sent wrong item, is it a scam or was it mixed up in the mail? 26-05-2020 03:21 PM. You can report an issue with a seller to eBay directly here. Had a return request with item not as described I tried to get in touch wtih the buyer to find out what the problem was but got no response (not unusual) I accepted the return and they buyer has returned a different item, different in that its a cheaper poorer immitation of the one I sent out, clearly worn (smelling strongly of perfume) and damaged. 09-10-2020 Strictly No RETURN NO EXCHANGE policy. Update: EBay decided on Buyers favor despite all my proof and messages and lack of buyers messages. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. 26-05-2020 Read the feedback other have left for the person. 'However once the seller has received the item back, eBay can then step in and review the . Even on relatively inexpensive things, it takes 5-10 minutes to fill out those forms and pass them to ebay and creates documentation to have problem buyers removed. On the package in the picture the buyer sent I can't see the original label (the one I would have stuck on it), but on top of that is the one, I gather, that is from Canada Post that does, in fact, have that same Canada Post tracking #. If you've changed your mind about the item, check with the seller to see if they'll accept your return. In my experience, the wait times are usually short and they do call within the estimated time. - edited 26-05-2020 I'm not sure. STRICTLY NO CANCELLATION OF CUSTOMIZED ORDERS. I then pack it and send it to E bays Global Shipping in Kentucky and send the tracking number to the buyer. Well tonight I received the above email. Before you start your Missing Mail Search, you will want to double check the status of your package. Check to see if the image used to show the item is being used on other listings as well, or if its, There is little you can do to protect yourself if the item isnt covered by the money-back guarantee, so investigate the. $900 item. Buyer claiming wrong item was received. HELP!! It expressly says this in the PayPal Seller Protection terms. That necklace couldn't have come from me. Usps Delivered To Agent But Never ReceivedGo to Tracking Informed I sold 4 of the same items. eBay Buyer Says Item Not Received, but Tracking Shows Delivered - DoNotPay You will more likely not here back from them and if you do amazon has the case and remember to put case ID in all claims or negatives left and will be removed. they look darker than they should.As kopes said above, different devices show brightness and colours differently - in an ideal world they wouldn't but that's what we have to deal with. Those labels are a lot bigger and I never cut them to a smaller size. 03:58 PM, maybe she thought it would be darker as your listing photos look darker than her photo i.e. Anytime I can create with the Stardream line, I jump at the . Yes it would be a pain. "That picture shows different items rather than what I sent. Both early political pieces. Once the scammer has your money through untraceable means, they will stop communicating with you and will not send the item. I will report this to the post master. If you have an item for sale, a potential buyer may contact you and offer to pay over the asking price for it. Sometimes, a frazzled seller can inadvertently mix orders up and buyers end up with a different item on their doorstep. We will not refund the buyer and you can continue to work with him through UPS claim if buyer decides to provide number. 2. They needed his phone number but I did not have it. I realized my error a day or so Community Teams Etsy Forums Announcements Getting Started on Etsy Etsy Success Creative Process Managing Your Shop Photography Tips Do not refund half. Thanks for this suggestion. I responded to the return but Im really freaking out. So we repaired and return an annoyed customer but couldnt do anything about it. Once payment is confirmed you ship it promptly. Remember that if an offer looks too good to be true, it probably is. Amazon Sent Wrong Item (What To Do, Exchange + Keeping) this has happened to me a few times with FBA buying new and sending a clearly worn out used item as a return, Amazon, as usual, do very little, you have to accept it or go throw hoops to get any recompense However, this morning they sent me a rude email saying I'm sending fake products and to get a real job. I see two possibilities: either the GSP mixed up the package and sent the wrong package to your buyer, or the buyer may be pulling a scam. So that makes it look like it is the package but I didn't have any "glass fragile" stickers on it like in the picture. eBay somehow refunded the buyer automatically when the return was delivered. 09-10-2020 Particularly if the item is expensive, popular, or desirable (such as new cell phones or gaming consoles). Cheaper seller scam: - edited Never sold on Ebay before. I have had my hosting company check everything their end and they say all is correct and working ok. Press J to jump to the feed. Be sure to put all your points and pics across to amazon before you decide to return the item back to them. I've only had to use these pics a few times but they save a lot of hassle. If I can prove to eBay (and I often can) that I described the item accurately and it was as described, eBay will side with me in the dispute. So eBay accepted the return. What to do when wrong item received, seller requesting to send to other buyer. Learn how your comment data is processed. The item is missing parts or features, and this was not disclosed. It is a site to get quality at the best price and sometimes I make 50 cents. FedEx. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Ask if they want you to dispose of it or return it to them. Because the seller sent a lighter instead of a $600 Gucci wallet. Upon receiving the item back, the seller has six business days to issue a refund according to eBay's policy. For example, they may ask for cash, bank transfer, check, money order or even gift cards. Sunday Mystery Wall is back! $15 each. - Facebook Five! He never responded to me again, just proceeded with an inad return case and sent back the switched item, which was worthless. eBay will demand a return and the buyer sends the empty box back to you, keeping the item and the money as its refunded. I'm having an issue with something I purchased on Facebook Marketplace I'm based in the UK I had two items sell on the same day, both with InPost delivery. Need advice, accidentally sent wrong item to buyers : r/vinted - reddit I will try to ask the questions? Buyer claims wrong item and gets a refund despite - Welcome to the I immediately called ebay to appeal, signed an affidavit , and sent images of the box the item was shipped in (the original manufacturers packaging with matching serial number to what I mailed) and the graphics card inside the box with a different serial number. She may have forgotten she purchased this one as well but from you. So I can't see the original shipping label to see if it's my package, but it does have that tracking number, BUT I did not have those stickers on it. You will get a call back and reply from amazon that you are within your rights and in case of any claims or negatives it will be removed . Buyer says I sent wrong item, is it a scam or was it mixed up in the mail? Ebay claimed that the item was in "different condition". But at least it was worth somewhat close to what the item I sent them was worth. I asked what exactly was wrong, what were the specs of the system, and what cooling system they were using. 3) When you receive the return and can confirm the buyer returns a different item, do not process refund and you have two days to appeal the return. From the "Reason for replacement" drop-down menu, select "wrong item was . I agree. Check all items upon receipt. Should I try to see if it was mixed up with another package? I just wanted someone else to take a look at the photos and tell me what they thought. What can I do in this situation to avoid loosing $900 and the item as well? It's so unfair to write eBay sellers off like a bunch of cheap scammers. The weird thing is, in the picture was also the shipping package, and it had "GLASS FRAGILE DO NOT CRUSH" sticker type labels on it which I didn't have on my package. As well as informing Amazon, tell the buyer that as theyve returned a different item (and quote all those differences) you will not be refunding. Solved: What to do when wrong item received, seller reques - The Our app will file a claim in your stead, saving you time and a potential headache. The buyer then tried to repeat that same scam several times. They readily cooperate with law enforcement and encourage scammed users to make a police report with their local authorities. If the buyer puts in a return request with the "Item not as described" as the reason, it DOES NOT mean that I automatically have to accept a return of the item. You send the item promptly but days later you find that the check bounces, leaving you with nothing. Example: You bought a table, and it showed up with only three legs. I'll go over how it happened, what I did to fix it, and how you can. 04:18 PM This time, I accidentally sent an ebay buyer the wrong item. Or just take back the item. If say you suspect the package was tampered with than you are opening yourself up to loose seller protection. There is one more scam that I have had to deal with. The other thing to remember is that every computer, phone, tablet, laptop will show colours differently. For things like graphics cards your best bet is to sell locally, all cash. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Choose "have us call you", that's the best option these days. The scammer eBay seller keeps the eBay payment, I get full payment from Etsy and the buyer gets his product. That is not the package i sent your cosmetics in. They have no reason to create one earlier. Buyer claims I sent wrong item : r/Mercari - reddit.com Ebay found me not at fault and released my funds. @deala0621:There's no point in contacting Canada Post, or USPS. Good for you. If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item. There's usually another new label then. Just thought Id share. If there's something wrong with your item, you can return it to the seller for a refund or a replacement. Amazon Sent Wrong Item (what To Do, Can You Keep It, Refund, Exchange Do I have to go ahead and refund no matter the circumstance? Its just getting worse, sadly. So buyer filed a claim for a return with eBay citing wrong item sent. 26-05-2020 Finish enrollment at any CLEAR airport location next time you fly. This was shipped by Global Shipping Program. 05:49 AM. Common eBay Scams: How to Spot and Avoid them - Comparitech Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Reminder: Spring Seller Check-In is tomorrow, Tune in to part two of our series on listing myths, Check out this weeks podcast episode and learn how to handle angry customers, Maximize your eBay sales over Februarys biggest holidays.
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