The assigned Mobility bus is scheduled to arrive during this time. MARTA removed the four streetcar vehicles from service on Nov. 29, 2022, after engineers discovered wheel degradation . Indicate the type of mobility aid used, and if the lift is required. Door to Door Assistance is available upon requests (see pages 5 - 6). Eligibility is based on the following three categories: The first category of eligibility includes those persons who are unable to use fully accessible fixed route services. Being on time for scheduled trips enables MARTA Mobility to operate efficiently for all customers. Please contact MARTA Mobility Eligibility at (404) 848-5389 during business hours, Monday - Friday, 8:30 AM - 5:00 PM for detailed information regarding these procedures. The Code prohibits inappropriate behavior on MARTA property to include but not limited to the following: No operating or tampering with any equipment while onboard a Paratransit vehicle. Visit our MARTA Mobility page to see the qualifications for this service. traveltraining@itsmarta.com. MARTA Mobility. 6. MARTA Police (Non-Emergency) 404-848-4900. Using tobacco or electronic cigarettes or vaporizers is prohibited. If the Mobility Bus arrives anytime between 6:45 AM and 7:15 AM, the customer must board within five (5) minutes of the arrival of the Mobility bus. Ride times are subject to traffic delays or mechanical problems that result in customers on-board time being delayed. To request an alternative format, please call MARTA during normal business hours at. Customers are responsible for providing access to gated communities or secured complexes. Learn more. Note:You can check the expiration date of your card at a Breeze Vending Machine, or make note of the cards expiration date, which appears each time you tap your card at the rail station fare gate, at the bus fare box and at the Breeze Vending Machine. Customers desiring subscription service should contact Reservations and provide the CCR the desired days and times of travel. Please complete the The fax number for Mobility Eligibility is 404-848-6900. MARTA Mobility Customer entering through Rail Station fare gate If customers have been charged with No-Shows that meet or exceed three (3) times the system average for No-Shows during that month, the No-Shows are deemed excessive and MARTA will send written notification of intent to suspend service. Individuals who believe they are eligible must complete Part A of the eligibility application. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. Please indicate if no return trip is necessary. Untapped Breeze cards will lose value if not activated within this time period. 404-848-5389, or mobilitycertification@itsmarta.com, When it does expire, you'll have to provide the same documentation you originally provided as proof of your qualifications. Also please be advised that this card must be surrendered upon request by a MARTA official. Mobility Fares. Customers requiring assistance in the administration of medication or oxygen while on the Mobility Bus must travel with either a Personal Care Attendant or a Travel Companion. Customers can confirm and cancel future trips through the automated system and the MARTA website. Customers can load their Mobility Photo ID Breeze Cards at any of our Breeze Vending Machines around MARTA. [Code Section 37.123(e) (1)], Any individual with a disability who needs the assistance of a wheelchair lift or other boarding assistance device and is able, with such assistance, to board, ride, and disembark from any vehicle which is readily accessible to and usable by individuals with disabilities if the individual wants to travel on a route of the system during the hours of operation of the system at a time or within a reasonable period of such time, when such a vehicle is not being used to provide designated public transportation on the route. [Code Section 37.123(e) (2)], Any individual with a disability who has a specific impairment-related condition which prevents such individual from traveling to a boarding location or from a disembarking location on such system. [Code Section 37.123(e) (3)]. A.Unconditional eligibility (all trips), This is a person's eligibility category when it is not reasonable to use the fixed route service under any circumstances, regardless of weather, distance to the stop, and so on. MARTA has the right not to issue a replacement card. You can also call our Customer Service Center at 404-848-5000 and follow the automated prompts to 'Breeze Card Registration.'. MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. Operators are not permitted to enter buildings and/or private residences, lock doors, or set home alarm systems, etc. We introduced MARTA Employee Self-Service to help streamline our human resources and payroll process. Personal Care Attendants (PCAs): A maximum of (two) 2 children under the height of 46" may accompany a MARTA Mobility customer free of charge. Atlanta, Georgia 30324-3330. . Customers must be ready to depart at their assigned Ready Time. 2424 Piedmont Road, NE Exact addresses of both the origin and destination. Customers may also call Reservations and speak with a CCR to cancel a trip no later than 5:00 PM the day before the scheduled travel date. If you require the wheelchair lift to board the Mobility Bus, please stand clear until it is fully deployed to the ground. 404-848-6900, Two hands exchanging a MARTA Mobility Breeze Card with a large slash indicating an unauthorized exchange. Present documented proof of your age (65 years or older), your disability or your status as a Medicare cardholder, Provide a valid photo ID as proof of your identity. MARTA Customer Experience. To request information in another language or in an accessible format call 404-848-4037/ 404-848-5665- TTY, Click hereto view the MARTA Mobility Guide. 3. B. The MARTA Mobility Breeze Card is accepted on any Paratransit service across the country. To request an application or obtain information about MARTA Mobility, call the MARTA Mobility Eligibility Department at (404) 848-5389; Monday - Friday, 8:30 AM - 5:00 PM. If MARTA Mobility does not provide an appeal decision within thirty (30) days, MARTA Mobility will provide service until an appeal decision is provided. Customers who wish exercise this right to a second level of appeal, should contact MARTAs Eligibility Specialist at. A MARTA Mobility Service Agent will explain the service and/or mail an application. If anyone else is caught using your card, the card will be confiscated and you will have to wait a minimum of 30 days before receiving a replacement. If MARTA Mobility does not provide an appeal decision within thirty (30) days, MARTA Mobility will provide service until an appeal decision is provided. When the Mobility Bus arrives within the Ready window, customers must board the Mobility Bus within five (5) minutes of its arrival. They can also load their cards at MARTA RideStores or by calling media sales at 404-848-5000. ATLANTA - The first of Atlanta's Streetcar vehicles has been repaired and is back in service. For this reason, different types of eligibility that have developed in the transit industry, including: In some cases you'll have to show your Reduced Fare Breeze Card to MARTA employees such as bus operators and rail station agents. Articles not claimed by Tuesday of the following week will be turned over to MARTAs Lost and Found department located at Five (5) Points. Customers requiring medication or oxygen at regular intervals should be advised that travel time on the MARTA Mobility Bus may be as long as the same trip on MARTAs fixed route services plus an additional thirty (30) minutes. MARTA Mobility. Please be prepared to pay when you enter the Mobility Bus have your MARTA Mobility Breeze Card or the correct amount of cash ready (operators do not have change). Customers must wait at least twentyfour (24) hours after a reservation is made to cancel it through the automated system. The assigned Mobility Bus is scheduled to arrive during this time. MARTA Mobility service is restricted to the ADA designated service area within Fulton, DeKalb, and Clayton Counties along a mile corridor located on each side of all MARTA fixed route buses as well as mile radius around each rail station. Customers unable to use the steps to enter the Mobility bus may stand on the hydraulic lift to be lifted onto the Mobility Bus. To schedule a reservation, call the MARTA Mobility Call Center (404) 848-5826; 8:30 AM to 5:00 PM seven days a week. Five Points Lost and Found Office is temporarily closed. The Mobility Bus arrives at the correct scheduled pick-up location before or during the ready window and the customer (or someone on behalf of the customer) informs the Mobility Operator that he or she is not going to travel (Cancel at the Door). Fares are subject to change; however, in accordance with ADA public law, fares for MARTA Mobility cannot exceed twice the fare for regular fixed route and rail service. When a return trip is needed, indicate the desired pick-up or drop-off time. MARTA Transit; MARTA Service; Facebook; Instagram; LinkedIn; YouTube; Select a Language: Service cannot be provided earlier, later or on days when MARTA fixed routes bus and rail services are available. At the Lindbergh Reduced Fare office at 2424 Piedmont Rd N.W., Atlanta, GA 30324. Please be advised Customer Service. To dispute any infractions, please leave a voice message on the MARTA Mobility dispute line for the Superintendent of Mobility Operations at. If the applicant is not satisfied with the opinion of the MAC, formal appellate procedures may be followed. Benefits and job security are a plus also. Mobility Fares. This category is not required once a transit system is 100% accessible. MARTA runs hundreds of buses over 91 routes covering over one thousand route-miles. NOT TRANSFERABLE: This card is not transferable and if pre-sented by any person other than whom it is issued, MARTA will confiscate the card. MARTA will transport packages that a customer can independently carry on or off the Mobility Bus in one trip. Another person may have a variable health condition; on some days fixed route use is possible and on other days, it is not. Reservations can be made by calling Paratransit Reservations at (770) 427-2222. For the safety and comfort of the operator and other customers, service animals are required to be completely under the control of their handlers at all times and absolutely non-aggressive. MARTA Mobility service is curb-to-curb. Mobility Operators do not provide services that exceed door-to-door assistance. We offer Reduced Fare Breeze Cards to eligible senior citizens, people with disabilities and Medicare cardholders. The application has two (2) parts (A & B) and is the first phase of the process. Five Points Lost and Found Office is temporarily closed. To qualify for one of our Reduced Fare Breeze Cards, you'll have to do the following: The initial card is free, and your first replacement is only $2. Eligibility for MARTA Mobility usually extends for three (3) years from the date of certification. A $5.00 replacement fee will be charged for all subsequent replacement cards. Mobility Operators are prohibited from administering medication. Click here for a downloadable version of MARTA Mobility Guide UTILIZING THE MARTA SYSTEM MARTA MOBILITY AREA & HOURS OF OPERATION TYPES OF MARTA MOBILITY SERVICES MARTA MOBILITY CATEGORIES OF ELIGIBILITY (Forsyth Street side of the station) The Travel training service will match you with a travel trainer who can: The U.S. Department of Transportations ADA regulation, 49 CFR 37.129 (a) provides that, with the exception of certain situations in which on-call bus service or feeder paratransit service is appropriate, complementary paratransit service for ADA paratransit eligible persons shall be origin-to-destination service.. 404-848-5000 . Customers must have correct fare immediately upon boarding in order to ride. Please complete the It's part of making MARTA a transit system everyone can use. The Warning Letter also provides the customer with an opportunity to dispute the listed No-Show infraction, and provide proof of extenuating circumstances that may have caused the infractions. If you were issued a temporary card, your eligibility to participate in the Reduced Fare program will expire on December 31st of the current year. MARTA Customer Experience. 30 Alabama Street, SW Should an application be denied, the applicant has the right to appeal. MARTAs fixed-route buses, rail cars and rail stations are designed to be accessible for seniors and individuals with disabilities. Reduced Fare Office OR (Forsyth Street Side) The MAC subcommittee meets once a month to hear customer appeals and make its recommendations to MARTA. . To advocate and provide safe, multi-modal transit services that advance prosperity, connectivity and equity for a more livable region. Example: During the review of infractions for the month of June, it was determined that the systems average number of No-Show infractions for the month was two (2). Customers are encouraged to call the MARTA Reduced Fare office at (404) 848-5112 to report a card lost or stolen. Click hereto learn about MARTA's Travel Training Program. The PCA may either be an employee of the customer, a relative, a friend, or a care provider. How do I use my Reduced Fare Breeze Card? Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. 404-848-5000 . Unlike our standard buses, MARTA Mobility is a shared ride, advance reservation mode of public transit. Customers traveling on scooters should adhere to the same safety procedures listed for wheelchairs. The suspension will go into effect on the 15th day of the next month and will last seven (7) consecutive days. Riders who qualify for our MARTA Mobility service and use their MARTA Mobility Photo ID Card can receive discounted fares when purchasing multiple rides. MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. Drinking alcoholic beverages and open alcoholic beverage containers are prohibited. Customers may also cancel via the MARTA website @ Customer Name (first and last) or Customer Identification Number. Customers with schedules that require frequent changes are not eligible for subscription service. Riders' Advisory Council; . MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. The Reduced Fare pass is only compatible with one-way tickets, round trips and trip packages in multiples of 10 or 20. Visitors with Disabilities: Visitors to MARTAs service area who are certified with another Paratransit or similar service will be given presumptive eligibility and able to ride MARTA Mobility for up to twenty-one (21) days each year without requiring certification by MARTA. Please contact MARTA Mobility Eligibility at (404) 848-5389 during business hours, Monday - Friday, 8:30 AM 5:00 PM for detailed information regarding these procedures. 404-848-5826. 2. Click this link[ For more information, please call Customer Service at (770) 427-4444. Traffic conditions, weather and service interruptions may prohibit MARTA from meeting precise pick-up times; therefore, trips are scheduled to include a thirty (30) minute Ready Window., Prioritizing Pick-up and Drop off Times:
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