With Sendo, you are able to get your item the same day, provided that the item is sent out by the seller before a certain time. YES! If they run into any issues, they can contact us through the help center. My account has been cancelled to verify my identity, I uploaded all my personal documents I had no response , 2k dlls on my balance and I cant transfer anywhere, they stole my money with no explanation, worst costumer service just e mails with generic information no number to call , no person to talk, this app is the worst. Stay alway as a seller o simply dont keep any balance on the platform, transfer as soon as possible to your bank to avoid been robbed . Lets boycott them. I contacted Etsy and disputed her claim with all my pictures taken outdoors in natural light from all angles and all the correspondence between us. I had it completely serviced before I shipped it in its flight case and recorded video of everything working just in case. Im so glad I took the time to research this before doing anything. If the seller does not ship and the buyer initiates a case and is approved, the buyer will receive a full refund, minus any fees associated with the order. Without a second thought why wouldnt it have cards inside them if its $30 for a pack. Id rather give them to my teething puppy than sale them, even at fair market value, to what has to be some of the rudest people Ive ever encountered. When the seller creates a listing, they choose to pay for shipping themself or have the buyer pay. This could lead to a malicious cycle of buyers and sellers leaving one another negative ratings, resulting in a non-rosy, hostile environment. Mercari obviously doesnt give a damn, so Ill bypass them altogether from now on. Giving said Dealer all the power and ability to control the solution. I couldnt sleep at night if I so blatantly lied about a product that I knew wasnt what I claimed it to be. You can make some serious money if you sell your old phone. When you make a sale, the order total becomes a permanent part of your unadjusted gross payments for the year. After you complete your purchase, well create a prepaid label for the seller so they can ship your item hassle-free. I also regularly get an equal amount of fake silver on Etsy, Amazon, and EBay for sure! No, I should pay for the shipping; 4. My husband recently purchase 3 park of Pokmon cards for my son for $90. He didnt file a complaint after I told him to read the discription, but I thought he might try. I asked him why the buyer wanted a refund they told me I had to speak to the buyer when I did speak with her she said there was an issue with the lining of the bag and it was hardly noticeable. How do I go about the cancellation process without getting a cancellation on my account? When an item sells, Mercari will send you a shipping label electronically, and you're obligated to ship within three days. I like this site for selling my stuff. Waited 2 more days and sent complaint to mercari. When the return is approved, Mercari will send you a return label to return the item to the seller. Lisa If you dont submit the sellers Rating within 3 days of confirmed delivery, we will auto-rate the transaction for you so the seller can get paid. So I emailed them and gave them the ID and waited. I shouldnt have accepted. To ensure everyone that uses Mercari is protected, Mercari's Purchasing Protection will be activated for the purchase automatically. Why is Mercari still allowing her to sell on their platform? If your item is lost or damaged in transit by the carrier, youre covered at up to $200 of your earnings (the items price minus selling and processing fees). To avoid cancellations, we ask that sellers keep their listings up to date and ship orders as soon as possible. Express shipping is faster and can typically deliver your item within 12 business days, but is usually more expensive. Their response is always general answers that doesnt do shit to solve your problem. The general rule for Mercari is expect buyers to offer lower bids for items posted. All you have to do is click on the item you bought go to view order and you'll see screen that says order status and at bottom it will say order summary with an pull up arrow click the arrow and you'll see a button that says request cancellation click it. I havent had any real problems with my sales at this point. Well when I opened the box up I was in shock. I sure hope you got your issues with Mercari straightened out and you did get your money back!! However, the buyer may be eligible for a full or partial refund if the item doesnt match the description provided by the seller, or if it arrives significantly not as described or damaged. Coming to realize that I havent had the first issue addressed and corrected I find myself wondering what Im supposed to do about this second considering it is I the buyer who is going to get punished reviewed and asked to do a multi lengthy process return at an out-of-pocket expense to myself. I will never again buy jewelry from any of these apps, no matter how nice it may look in the pics. Once you have met these criteria and placed your order, you will select Free shipping as your delivery option when you check out. If the seller decides to ship using their own label, they will be required to provide a tracking number for the order. Mercari account holders have reported positive experiences with the app and website, citing their overall trustworthiness with regards to the quality of items, dependable delivery times, secure payment system and helpful customer service. Press question mark to learn the rest of the keyboard shortcuts. Save your the headache. I sincerely hope you receive your items back from this terrible company or at least your refund. My only complaint is if a buyer leaves a review and the negative reviews isnt valid. I am left with no time to give a real review after discovering Ive been sold mislabeled inaccurate products. And Im paying all of the shipping and commissions too. Remember, you are responsible for both the listing and sale of items on Mercari, so it is important to familiarize yourself with the rules to ensure a successful account. She requested a refund and they gave it to her. I call it an educational expense. There are no multi-quantity listings. Depending on the item and its size, you may be able to choose between standard shipping or express shipping. I spoke with 15 different people with none of them willing to do a damn thing. Who is the blonde girl in the new Verizon commercial? In one day I had like 7 people complaining about my prices in messages that kept my phone blowing up- they wanted me to charge the original price on unopened collectors items selling everywhere else for 4x the amount?! And help out there?!? I used the site one time and lost $30. She never sent my item back, kept it and tried to get the money. I live remote and I cannot always make 3 day delivery schedule. He hadnt even seen it yet. I would NOT try to sell anything more than $10. This is my third purchase from Mercari, so I don't know if I'm being unreasonable in my expectations, or if the seller isn't following the established rules. The first seller currently has the same ring for sale for $50 & $75, so it hasnt bothered her one bit. So the site is ripe for fraud and scams. Sellers are completely vulnerable to scams because the rating system is rigged. It was returned to my house and the whole bottom layer of a vintage Dooney & Bourke bag had been ripped out mercari advised that they made a decision the case is closed and gave her a refund after I sent pictures of the entire bag with no lining in the bottom. Checking in with the carrier -- they will be able to provide you with the most up-to-date information about your package. Sometimes the tracking will update to show that the item was delivered before the package actually arrives. On Bonanza, you can specify your own return policy and set the conditions. perfect example I sold a guy a brand-new Funko Pop. And trying to dispute a rating is a nightmare. She was going to maybe pay for that Priority Mail; 3. Items may not sell for as much as they do on ebay. $15.50 for a 8lb package is EXTREMELY inexpensive. Ive lost a lot of weight in the last few years and have come to hate jeans with all the stretch in them. This is the second time I have been sold a fake ring stamped 925 that after a few days wears off and its clearly nickel covered copper. Will never recommend a company that allows their sellers to do this to buyers. The first time this happened I was left feeling as though I needed to review the seller and let people know that they werent providing what they claim to be providing. Oh my goodness I actually have the exact same situation going on at the moment! The more likers, the merrier. Not to mention the responsibility of providing all the proof necessary to prove that a seller is selling something faulty, but it is disheartening and offensive to know the buyer is the only one left with repercussions of using your app. Mercari or any other company cant tell someone to keep the item and heres your money back! Long story short, she was refunded and kept the black onyx and gold earrings. Only showing that item was against rules!!! After selling 37 items on Mercari alone, I dealt with 3 issues with buyers. I'm glad I'm not just being impatient. You can learn more about Mercaris policies and practices by visiting their Help Center. Our team works hard to make sure shipping is as fast and easy as possible. So it's been 5 business days :(The seller ignoring my messages is my main reason for wanting the cancellation since im buying this as a gift and I need to get my money back asap before I end up being late with a gift :(. In select areas, you can choose to have an item delivered via our Mercari Local service. It wont go through. Oh my!!! No, Mercari does not offer flat rate shipping. If your order hasn't arrived after 7 days, you can request a refund from the Order Status page. Looking around the delivery location for your package or notice of attempted delivery. 'In honor of imnotlegolas for starting this subreddit. Its all about your attitude when first approaching them. You literally cant get paid until you rate a buyer, and you cant see what rating they gave you until AFTER you rate them. I would have sold it locally even for higher price. Then another saying it must be shipped "within the time frame listed." Life is too short. It offers a variety of marketing and shipping tools to help you increase sales and simplify the process of packing and shipping items. When it comes to shipping on Mercari, you have a few different options available. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Would you admit that this was totally your fault ,apologize, and send them their money back? They aim to stand out from competitors with an ultra-simple user interface that makes buying and selling easy and quick. You bite your tongue and deal with it. Imagine selling your diamond for $8000 and suddenly getting called out as a scam artist by a complete stranger- with every reason to lie because a month later they say its a phony (even though it had an appraisal/gia certificate paperwork and everything!) If the package says delivered but you havent received it, reach out to us. Definitely feel scam here, they dont have protection for sellers? End of Rant! Each country has different requirements and regulations to consider, but Mercaris Help Center can provide you with more detailed information regarding international shipping options. I made a purchase and was sent the wrong item, I notified the seller the day it arrived (delivery +1), she told me the item I bought was sold to someone else and she could give me a partial return, I guess. Once the promised Ships within time frame has passed, youll be able to cancel the transaction on the Order Status page and receive a full refund in the original form of payment. When a buyer makes a purchase through Mercari, they are entering into a legally binding agreement with the seller to purchase the listed item. So now I have just given away a perfectly good pair of expensive shoes away for free. I should have just let it go after that but I was still pissed and wanted to keep him from doing it to somebody else in the future. Absolutely true. Verifying my ID was a pain, couldnt get the app to accept the photos, so I ended up going through the hoops and emailing pictures of myself and my ID and finally got it verified. Mercari SUCKS for sellers. I just downloaded this app at the advice of someone who is trying to help me sell my household items for my hip surgery. If a resolution is not reached, Mercari will review and decide the outcome, and a possible refund may be given to the buyer. But I lost a huge amount of money for several items on eBay when I was a seller there, customers did not return the item and PayPal refunded their money and I never got my items back, one of the customers was a scammer, I lost $400 and really wanted the items back, why dont they check to see if its been returned before they refund the money? I'm almost certain my second Mercari purchase came from Hawaii to me in Ohio in less time than it took this seller to ship. Unfortunately, Mercari does not currently offer same day delivery, so orders typically take several days to arrive. But at least they end up actually fixing it! You cant have it changed. If you have access to higher end, designer, on trend fashion items go with Poshmark. Not sure if it's different for sellers. SCAMMERS, THEIVES, and poor business practices! Amazon takes a huge % of your sales, too huge. The short answer is yes, Mercari is safe for both buyers and sellers as long as you follow their marketplace guidelines and know the signs to look before dealing with any seller or buyer. It was a bar of pure silver. Sounds like this seller isn't too concerned about ratings or being a good face for themselves, or might not have it on mobile. Extremely inexpensive day delivery schedule if the package actually arrives your attitude when approaching! To offer lower bids for items posted I spoke with 15 different with... And practices by visiting their help center a few different options available still allowing her to sell more... To ship using their own label, they can ship your item hassle-free buy. Make sure shipping is faster and can typically deliver your item within 12 business days, you can your... And waited I opened the box up I was in shock once you have met these criteria and placed order. Reach out to us placed your order hasn & # x27 ; t arrived 7! 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Have come to hate jeans with all the power and ability to control the solution regularly get an amount.
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